An angry S-Class customer from Canada warned Mercedes: “I’ll fight to the end”

An angry S-Class customer from Canada warned Mercedes: "I'll fight to the end"
  • OfSebastian Oppenheimer

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Operations of his new S-Class are reportedly blocked – a Canadian has been in a clinic with Mercedes-Benz since then. Now he is warning the automaker.

Stuttgart – His case caused a lot of waves in Germany: Canadian Datong Yang was so angry about a dangerous malfunction of his Mercedes S-Class that he traveled to the company headquarters in Stuttgart to complain. At that time he announced that he had been promised to take care of his problem. Because of all the annoyance, he changed from his Mercedes luxury sedan to an SUV from Munich competitor BMW. But apparently Mercedes-Benz still has not solved its problem. Datong Yang has now written a lengthy email to the company – in which he re-describes his case – and settles accounts with the Stuttgart carmaker, As reported by 24auto.de.

According to Canadian reports, Mercedes-Benz Canada may not have responded to its legal papers. As a result, Datong Yang filed suit in the Provincial High Court. However, even after the lawsuit was filed, he would not have heard from Mercedes-Benz Canada. This is why he finds the word clear in his e-mail: he is of the view that Mercedes-Benz is “a serious business problem”. You behave “extremely irresponsibly” towards customers. For problem cars, the Mercedes strategy is: “Avoid responsibility, postpone everything and reject it”. Canadians have not determined that – even if it results in “loss”, he probably means financial people. Datong Yang writes that the “Mercedes-Benz Canada headquarters’ delaying strategy” is completely wrong. “I will fight till the end.” * 24auto.de is an offer IPPEN.MEDIA.

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