“With Day Pass you can enjoy unlimited travel for 24 hours!” Swedish e-scooter rental company Voi uses this slogan to not only advertise its day pass, but also its monthly pass on its website. But there seems to be a shoddy scam behind it: Despite this promise, the number of visits is limited.
The Consumer Counseling Center of Hamburg, which warned of misleading the company, is now warning about this. According to the Consumer Advice Center, a customer who bought a monthly pass for 39 euros had to find it painfully. “Voi has notified the person concerned by e-mail that they have violated the sharing provider’s user agreement,” it said in a press release.
E-scooter scam: Consumer counseling center warns
The company wrote, ‘We have found that your use of Voi Pass exceeds the limit specified in our Fair Use Policy. The fair use limit is nine trips per 24 hours or 200 minutes of use in 24 hours.”
E-scooter rental company Voi offers unlimited rides
Nodding head at Consumer Counseling Centre. “That’s not how it works! Voi can’t lure consumers an unlimited number of trips if usage is really limited!” says Julia Rehberg. Such commercial behavior is unfair, even though the details of potential sanctions given elsewhere.
This is what Voi has to say about consumer union allegations
However: “We are now seeing that we have to be even more clear in our communications in this regard,” admits Spinnon. “In a short time” the website is to be modified and made live so that no further misunderstandings are created. “We never intended to deceive our users,” the spokesperson assured.
Consumers can report complaints online
Spinnen announced that users who were canceled from their monthly pass would be compensated for days not yet used. Single pass booking is still possible for all. Those who feel they have been falsely banned can contact the support team.
Consumer advocate Rehberg advises always looking at the small print when using sharing offers. “Many services seem cheaper at first glance than they ultimately are.” online complaint form Pass the Consumer Advice Center Hamburg.
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