Ikea drives its customers crazy

Ikea drives its customers crazy
Archive – Photo: obs/IKEA Deutschland GmbH

Ikea customers just have to be prepared for bitter disappointment. Because the furniture giant is scrapping a popular offer.

Ikea customers have to be ready for change. Some people are actually shocked at checkout. Consumer frustration is high.

customers complain on facebook

That is, purchased vouchers are not accepted at checkout. This has happened more and more times in recent times. For example, if an Ikea voucher was purchased from another retailer. A customer had a similar experience. “I bought a voucher on DM from Ikea. Unfortunately, the voucher doesn’t work or the card is displayed as invalid. Of course, the money has already been deducted from my account and the DM says they are just middlemen and Can’t do anything.” That’s how she described the situation on Facebook.

Ikea responds to the post and explains the situation

The reason is quite simple. “It may take up to 48 hours for a voucher to be activated”. The company tells this to the angry customer.

So consumers have to be careful. You should wait a few days after purchasing the voucher. Only then should he go shopping for the Swedish furniture giant.

But that fact isn’t the only annoyance currently at Ikea. Many customers have a completely different problem. Because for the time being some furniture can only be delivered in select areas of Germany. It also leads to frustration and anger. And for misunderstanding. Because this thing is not open to the customers.

Ikea has another interpretation

The furniture store also reacts to this dissatisfaction of its customers and explains this fact. “Continuous disruptions, congested ports and historically high demand for raw materials are creating shortages that impact the production, distribution and availability of our goods. At Ikea, we are trying our best to make our products available as quickly as possible and give you a great shopping experience.” The company writes it on Facebook.

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