DHL: The customer is waiting for an urgent package – then his patience runs out
When DHL When its parcels are sent, customers get a message. You can pretty much see when your delivery arrives. But if a note suddenly ends up in the mailbox, even if you’re at home, there’s a lot of annoyance.
a customer of DHL That’s exactly what happens, so he has now publicly threatened to sue the parcel deliverer on Facebook.
DHL: Package does not arrive from pharmacy – customer is angry
“I am now waiting for my package on the third day,” reports a Facebook user on the DHL website. Although they are said to have been there, the deliverer claimed that the shipment could not be delivered.
This is Deutsche Post DHL Group:
- Providers of postal and parcel service providers as well as international express, forwarding, e-commerce and supply chain management services
- From 1998 to 2002, DHL was gradually acquired by Deutsche Post AG.
- Group with approximately 550,000 employees in 220 countries
- 66.8 billion euros in sales in 2020
Big Problem: It’s the package from the pharmacy. This may possibly contain urgently needed medication.
DHL customer threatens legal action
In fact, the customer is so angry that he threatens the company with legal action. “If the package is not delivered by tomorrow (Wednesday), I will probably file a complaint against the deliverer and file a lawsuit against DHL,” threatens a Facebook user.
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The DHL social media team responded to the public’s complaint and apologized. “I’m sorry for the trouble,” writes a spokesperson and asks for her shipment number. “We’ll take a look at that,” she assured.
More recently, multiple deliveries caused a lot of trouble to a customer. Read more here >>> (FS)
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