Telecom pulls the plug: Many customers are now getting letters of termination

Telecom pulls the plug: Many customers are now getting letters of termination

Many telecom customers are currently receiving a letter of termination from the mobile operator. Reason: The two tariffs will be discontinued shortly – so users will have to look for an alternative. We are here to summarize what the affected people should pay attention to.

Magenta One Plus There really should be a paradigm shift in telcos: one bill for everything. For a flat rate of 80 euros, customers could book an actual flat rate for their landline and internet, but the tariff also included a mobile phone voice and data flat rate. In addition to the mandatory EU roaming, it also includes a 1GB data volume for several foreign countries. And all this without a long minimum contract period. The precursor and trial tariffs Magenta Eyes Beta was even cheaper. Here you can – if you were fast enough – book landline, internet and cell phone flat rates for an unbeatable 20 euros per month.

But about a year ago Magenta Eyes Plus disappeared from the scene for new customers. came instead Magenta Eyes Unlimited, At first glance, a similar offer, but with a two-year contract period, slightly more expensive and again with two separate bills for landline and mobile communications. And also a little more expensive than Magenta eons plus.

Now customers who were initially on with Magenta Eons Beta and Magenta Eons Plus are now on their toes. Or rather: connections and tariffs. Because, as heard from insiders in the past, these operate on their own platforms – and they now clearly want to shut them down. That’s for the customers endingAs associates of Teltarif but also from Caschy’s blog report.

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Telecom terminates contract: Affected customers should now pay attention

Many telecom customers are currently receiving termination letters from the provider.
Many telecom customers are currently receiving termination letters from the provider.

Photo: Oliver Berg / dpa

Last summer, telcos sent out the first layoffs – now the next wave is clearly following. “We will shut down your connection and services on April 5, 2022,” said the Telecom letter received by colleagues.

Whoever receives the letter should contact the telco within ten days so as not to actually shut it down. This is the only way to “ensure smooth transition to the new product”. Since the terminated tariff has a minimum contract period of one month and has the right to terminate not only from the subscriber but also from the provider, termination is legally correct.

The easiest option is to switch to Magenta Eons Unlimited. Here, all services remain with the telcos, but the basic costs increase slightly depending on the requirements.

This post first appeared here inside digital,

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