It is not uncommon for Fritzbox to notify e-mails about certain events such as missed calls, messages on answering machines, etc. But not all messages come from AVM. Because fraudsters are still sending e-mails under false names.
AVM is providing push service for a long time. Once it is installed, Fritzbox owners regularly receive an email informing them of certain incidents. This could be connection data, updates received on Fritzbox’s answering machine, or information about messages. Fraudsters have also become aware of this service and are sending phishing emails that are apparently under the name of Fritzbox or AVM. Your goal: to access the data.
Manufacturer AVM is currently warning its users about these phishing emails on its website. The warning is explicitly sent to users who have activated the push function for the answering machine and are therefore particularly at risk of falling for fake e-mails. Anyone who does not use the Fritzbox push service, that is, who has never activated it in the router settings, does not need to do anything – except delete the email without seeing it. Under no circumstances should you click on links out of curiosity or open attachments.
Read also: Forward calls from fixed networks to mobile phones with Fritzbox
Note: You can check whether the push service is activated on your Fritzbox via “System” and “Push Service” in the router menu.
Detect fake push mail from AVM
Phishing emails trick recipients into thinking that a new message has been received on AVM Fritzbox’s answering machine. To access it, you must open the file attached to the email. However, instead of loading the message, it installs dangerous malware. The scam is bad, but it can be watched closely and thus prevent further losses.
AVM recommends the following steps to check whether push mail is genuine or fake:
The first thing you need to check is that the sender’s email address is actually the address you set when activating the service in the Fritzbox settings under “System/Push Service”. In addition, the phone number mentioned in the mail notification must also correspond to one of the phone numbers set by you in Fritzbox. Last but not least, the attachment must have the file extension “.wav”, so it must be clearly recognized as an audio file.
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