Angry customers: Postbank battling with IT problems

Angry customers: Postbank battling with IT problems

angry customer
Postbank is grappling with IT problems

In the online banking of Postbank, customers and employees have been facing many problems for several days. This is because of IT problems. Has there been any improvement in vision?

Problems with online banking and access to the homepage cause annoyance among Postbank customers. In social networks such as Twitter, users complained that they could not access their accounts for several days or were able to transfer money from abroad, for example, in online banking. It is not known how many customers are affected by the problem.

“For a few days, online applications from Postbank, such as the website (www.postbank.de) or online banking, have been partially banned,” said a spokesman for the institute, who spoke to Deutsche Bank Group this Friday. is related. Prayer. The security of accounts or data has never been affected. There were media reports earlier on IT problems in Postbank.

cause still doubtful

“We would like to apologize to the affected customers,” the spokesperson said. “Our IT is working to fix these restrictions as quickly as possible.” “Significant improvements in accessibility and performance, thanks to the recently introduced technical measures,” are expected during Friday. Postbank did not provide any information on the exact reasons. In view of the restrictions imposed on Wednesday, the institute had already asked customers on Twitter to have “a little patience” and cited the possibility of placing orders by telephone as an option.

After some time, Deutsche Bank in spring 2017 decided not to sell PostBank, but to integrate it into its private and corporate client business. Legal amalgamation completed in mid-May 2020: DB Privat- und Firmenkundenbank AG, founded in May 2018, merged with Deutsche Bank AG.

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